Productos

PBX/IP PBX, ACD, IVR, CTI, UM and more

Customer Interaction Center delivers an innovative pre-integrated application suite to manage all business communications on one platform. CIC's powerful contact center applications and PBX / IP PBX call processing, voicemail, fax server and unified messaging capabilities extend its reach throughout the enterprise - connecting and empowering agents, supervisors and business users, to elevate productivity, performance and customer service.

Our standards-based, all-in-one solution centralizes administration in a single interface, reducing the complexity associated with CTI, and easing implementation and maintenance for IT staff. Unlike hardware-centric, proprietary solutions, the CIC architecture gives organizations a clear-cut migration path to Voice Over IP. An all-software IP option allows IT to deploy CIC with standard, off-the-shelf servers, keeping overall costs low and IT' s learning curve even lower.

Customer Interaction Center is well-suited for contact centers with 25-5,000 agents, large businesses with 1,000 or more users, complex multi-site deployments, and organizations interested in benefiting from a SIP-based VoIP system. CIC's built-in components and pre-integrated add-on applications give you everything you need to achieve excellence in business communications--in one complete solution.

Downloads

• CIC - Contact Center Solutions Overwiew